Delivered
High-growth EV manufacturer · last-mile delivery · 30+ US markets
Driver profiling, certification & performance framework
A national last-mile launch with no defined profile for a successful driver, no structured hiring evaluation, and no consistent certification standard — scaling 30+ markets at once. We defined the target profile from observed top performers, then built the full evaluation system against it: selection criteria, certification requirements, compliance standards, performance frameworks.
The resultThe frameworks became the operating standard across 30+ markets — administered by market-level operations leaders, not a central specialist team, and still governing after handoff.
Delivered · Public record
EverDriven · national student-transportation network · 600+ districts
SP Program 2.0 — provider qualification & governance system
No formal entry standards existed for the provider base — recruiting, renewal, and removal were discretionary. We defined an approved Target Provider Model as the single foundation for those decisions, built the qualification funnel, eligibility and continuation policy with defined thresholds, and the standardized operating framework behind it.
The resultA complete, documented qualification-and-governance system where none existed — handed off with a public program portal, executive closeout, and standards library the client's team operates independently.
everdriven.14thand.co → the delivered record, live